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ADVANCE COMPUTER CENTRE LTD
59 GEORGE LANE
E18 1JJ LONDON
UK
Telephone : 02085188353
VAT : 506794623
Overdrive Support - Extended Service Agreement - 5 Year (DRV-XSM4348CS-60)
£3,804.72
| Part Number: | DRV-XSM4348CS-60 |
| Language: | IN |
Product Details
Introduction
Overdrive Support Tier
PRIORITY PERFORMANCE FOR GREATER
ASSURANCE
Overdrive is built for environments where downtime can significantly impact productivity, customer experience, or operational continuity. It enhances every dimension of support responsiveness and recovery speed.
Key Capabilities:
- 24/7 support availability
- Priority case handling
- Fast-track escalation to Level 2 engineers
- Next-business-day hardware replacement
- Scheduled support calls
- Quarterly operational reporting
Overdrive introduces guaranteed urgency and visibility. Cases are prioritized, escalation pathways are shortened, and hardware replacement timelines are accelerated.
Quarterly reporting provides structured insights into support trends and recurring issues, enabling more informed planning and continuous improvement.
For organizations that require stronger performance assurance without full customization, Overdrive offers an optimal balance of responsiveness, predictability, and value.
Features
License quantity
1 license(s)
Service type
Next Business Day
Service time (hours x days)
24x7
Response time
2 h
Number of years
5 year(s)
Phone support
Yes
Web support
Yes
Product replacement if repair not possible
Yes
Compatibility
XSM4348CS
